<img src="https://secure.bred4tula.com/158014.png" alt="" style="display:none;">

ITSM Help, This Way

Here you'll find news on Atlassian, software, our products, events, tech industry articles, gadgets and everything from the Clearvision world, inclusive of our charity work and more. Have a subject you'd like us to cover? Tweet us, we're always up for a challenge!

Back to Blog

Whether you’re a seasoned user looking for more information around ITSM, or you’re thinking about buying it, Clearvision can assist.

We provide end-to-end solutions from discovery, to proof of concept, evaluation and acceptance testing, including non-traditional ITSM Service Desks such as HR, Legal and facilities with customisation, to training and more.

Unsurprisingly, Jira Service Desk straddles the ITSM environment, and is now recognised as a solution by the wider community.

We are being asked what we can do for customers who are currently using ServiceNow; Jira Service Desk can often plug smaller and more niche gaps off the shelf, that ServiceNow cannot, and that applies to organisations of all sizes.

It’s finding where JSD fits in the market when stacked against the big players.


Clearvision delivers JSD following ITIL/VeriSM and is often more flexible and agile than its competitors.

The first step to implementing an ITSM solution, is looking at an organisations requirements for a service desk. Is there a need for it in the first instance?

The organisation in question, must ensure the right people have been brought in, and that the right processes are in place. An ITSM tool, is the icing on the cake, not the magic answer for solving underlying issues in an organisation.

If an organisation is not performing well, putting another tool in place, is not going to solve the problem.

In the discovery phase, Clearvision will assess a company’s setup (operational), and ensure that the tool is right for them before moving forward. Quite often, an ITSM tool is not the problem, it’s the people and practices using them. Whilst its crucial to have the right ITSM solution that matches requirements to functionality, it is imperative to have the right setup in place to make the most of this. It is vital for any organisation to assess the interaction with an ITSM tool, from both customers and users. It can take up to one year to implement an ITSM tool properly, and it can also be very expensive, especially when consultants are involved.

If you’re considering having ITSM in place, be prepared for the journey. Keep it simple, and select a solution tailored to your companies needs.

Find out how Clearvision can support your business.


January 31, 2019
Mehrnaz Karimi
Mehrnaz Karimi

Mehrnaz is a Content Marketing Executive with five years experience in freelance journalism & copywriting, she has seen her writing published in eight different outlets, over print, digital, & television, including tech copywriting.

All Posts
OpsGenie in the real world, a webinar for all